MOTIVATION, PERCEPTION AND CHALLENGES OF HRIS USAGE AT TANESCO UBUNGO UMEME PARK

Abstract

The effective management of human resources is vital for the success of organizations, both at the global and local levels. Human resource management adopted Human Resource Information System to operate on a daily basis as a result of the advances in information technology. This study aimed to investigate the motivation factors, user perceptions, and challenges encountered in HRIS usage at TANESCO Ubungo Umeme Park. The study was guided by three specific objectives. The first objective was to explore the motivation for utilizing HRIS in HR function implementation at TANESCO. The second specific objective was to explore users’ perception on the use of HRIS in implementing HR functions at TANESCO. The third one was to explore the challenges encountered in the use of HRIS towards performance of human resource function at TANESCO. This study employed a qualitative approach, it’s aim is to comprehensively understand the research problem and human experiences associated with HRIS utilization. This study was conducted at TANESCO Ubungo - Umeme Park in Dar es Salaam as the case of the study. The study was motivated by identified deficiencies in HR function, particularly in payroll management, inadequate on preparation and execution of training, inadequate of preparation of succession plan, as highlighted in the CAGs Reports. The study population included key users of HRIS, including the Director of HRA, HR officers, HR managers, and IT personnel. A qualitative approach was employed where interview and focus group discussion were employed in collecting data. The study's significance lies in its potential to provide insights to TANESCO's management and other organizations on how to implement HRIS effectively for improved human resource performance. The findings of this study revealed that HRIS users are motivated to use HRIS in their daily duties and responsibilities because it helps them in saving time and effort on HR tasks, making sure that HR information and documents are filled out correctly, making it easy to keep records, guaranteeing data security, and protecting privacy when exchanging departmental reports. It was further noted from the findings that the HRIS users have the positive perception concerned HRIS and they were willing to continue using HRIS for implementing their HR functions due to positive impact of system. Findings also unveiled that; different challenges were encountered and revealed by the study such as limited accessibility of HRIS due to network problems, staff incompetence on the use of HRIS, poor ICT infrastructures and limited availability of ICT personnel. The study's conclusion acknowledges the significance of HRIS in the implementation of HR functions and suggests that, in order to maximize HRIS benefits and ensure its efficacy in supporting HR functions, TANESCO Ubungo Umeme Park and other organizations should invest in training and development, as well as address competence gaps and infrastructure issues. These actions are crucial building blocks for enhanced HRIS performance and successful technology adoption, both of which support organizational success as a whole.